Customer Success Lead

About the role

Customer Success Lead at Cambio, responsible for the end‑to‑end experience of enterprise real‑estate customers, ensuring they derive maximum value from the platform and driving satisfaction, retention and growth.

Key responsibilities

• Serve as the primary point of contact for enterprise customers, own their end‑to‑end experience, and proactively engage to understand needs and expansion opportunities.
• Lead the customer success and data quality assurance teams to ensure proactive anomaly checking and a 10/10 data quality process.
• Manage onboarding of new customers, improve the onboarding program to increase speed of value creation, and support adoption across teams.
• Own customer processes for platform‑integrated sustainability reporting (e.g., GRESB, TCFD, CDP) and relay feedback to the product team.
• Track and improve customer metrics such as onboarding time, property count, user metrics, and NPS.
• Collaborate cross‑functionally with sales, product, and engineering on pilots, demos, and other deliverables.
• Advocate for customers, develop retention strategies, and identify upsell and expansion opportunities.

Required profile

• 5+ years in customer success, account management, or related field, with at least 2 years focused on climate/sustainability reporting.
• Experience in real‑estate or building energy benchmarking and reporting metrics.
• Strong analytical and quantitative skills with the ability to manage complex data sets and ensure 100% data accuracy.
• Proven track record of building and maintaining strong client relationships and providing strategic guidance.
• Leadership experience managing a customer success team.
• Exceptional written and verbal communication skills; additional languages are a plus.
• Process‑oriented mindset to design, implement, and optimize customer success processes.
• Familiarity with real‑estate or sustainability regulatory environments is a plus.