Customer Success Enablement Manager

About the role

Constructor, a U.S.-based ecommerce search and discovery platform powered by in-house AI, is looking for a proactive, highly organized Customer Success Enablement Manager. The role drives clarity, consistency and continuous learning across the global Customer Success teams, operationalizing onboarding and everboarding strategy through education, centralized knowledge resources and AI tools, in partnership with cross-functional teams.

Key responsibilities

• Plan, build and maintain scalable Customer Success enablement content beyond onboarding, and curate centralized knowledge resources with SMEs across Customer Success, Revenue Enablement, Product, Marketing and Sales.
• Operationalize the everboarding strategy, coordinating timelines, deliverables and stakeholder communications.
• Organize and update internal learning assets so documentation is easy to find, up-to-date and aligned with sales priorities.
• Manage enablement communications such as newsletters, training calendars and update broadcasts.
• Collect feedback and track program impact, using data to assess adoption, knowledge retention and performance improvements.
• Support regional enablement needs with localized content.
• Weekly duties include onboarding new Customer Success Managers, product enablement, skill training and coaching, competitive enablement (battle cards), AI-enabled workflows (LMS, call analytics, sales intelligence, generative AI tools), internal communications and continuous improvement.
• Map the Customer Success Manager journey, build technical and commercial playbooks, accelerate CSM time-to-productivity, align on new features and renewals, and create resources for retention and expansion.

Required profile

• 5+ years of experience in Customer Success, Product or Sales Enablement, focused on post-sales value realization, product training and customer onboarding.
• Strong understanding of adult learning theories applied to training design, content delivery and knowledge sharing.
• Excellent stakeholder management and communication skills, with proven ability to prioritize and stay clear under ambiguity.
• Nice to have: background in instructional design, content strategy or sales operations tools; exposure to coaching methodologies; familiarity with enablement metrics and learning analytics (e.g. Tableau).

Required skills

• Familiarity with learning and content management tools such as Articulate, Planhat, Gong, Claude, Letter.AI and Notion.
• AI tool fluency for enablement workflows.

What we offer

• Unlimited vacation time, fully remote work and a work-from-home stipend.
• Apple laptops for new employees and a yearly training and development budget.
• Maternity and paternity leave, and company-sponsored US health coverage.
• Stock options and a competitive compensation package.