Customer Service Coordinator / Office Assistant

About the role

California Closets, founded in 1978, designs custom storage solutions such as walk-in closets, entertainment centers, pantries and home offices. It is hiring a Customer Service Coordinator / Office Assistant in Albuquerque to assist customers and deliver an exceptional brand experience, helping to complete appointment scheduling efficiently and in detail by phone, email or showroom visit.

Key responsibilities

• Schedule appointments for Design Consultants using the CRM, by phone, email or in person.
• Answer incoming calls and emails from vendors and clients, and direct client issues and complaints to management so they can be resolved with the designers.
• Greet showroom visitors, help them sign the guestbook and offer refreshments, and keep the showroom clean and tidy, including opening and closing duties.
• Support customer communication around installations, confirmations and return visits, and coordinate daily with the Centralized Scheduling team on consultation accuracy.
• Match receivables with vendor invoices, reconcile credit card statements, process credit card payments and handle filing.

Required profile

• 1-2 years of administrative and/or customer service experience.
• Associate degree in business administration or accounting from an accredited college or university preferred.
• Pleasant, clear and professional communication with clients, and quick, accurate data entry.
• Calendar management and regional scheduling experience preferred.
• Self-starter able to manage their own schedule in a fast-paced environment.

Required skills

• Tech-savvy, able to learn and use business systems such as CAD, Epicor, Salesforce and Microsoft Office.
• Preferred: calendar management and regional scheduling experience.

What we offer

• Medical, dental and vision health insurance.
• Sick days and paid holidays.
• Career growth with many promotional opportunities.