Customer Service Associate

About the role

The Customer Service Associate ensures a fast, accurate, and courteous checkout experience, building confidence and loyalty among shoppers. This role manages cash transactions, operates the POS system, and maintains a welcoming environment at the front end of the store.

Key responsibilities

• Create a welcoming atmosphere for customers, addressing issues promptly and escalating when necessary.
• Stock and organize front‑end products, manage supplies efficiently, and keep checkout lanes tidy.
• Operate the Point of Sale (POS) system, handling cash, checks, credit, debit, SNAP EBT, WIC, coupons, and other payment methods.
• Coordinate daily cash handling, reconcile registers, and ensure compliance with cash shortage/overage policies.
• Manage self‑checkout lanes, run reports, and troubleshoot equipment issues.
• Assist in training new cashiers and enforce service standards.
• Follow safety, food‑handling, and regulatory compliance procedures, including product recalls and incident reporting.

Required profile

• Professional demeanor with the ability to remain composed under pressure.
• Positive attitude and willingness to address customer concerns within company guidelines.
• Honesty and attention to detail in cash handling and loss prevention.
• Ability to follow safety and regulatory standards consistently.

Required skills

• POS system operation
• Cash handling and reconciliation

What we offer

• Opportunity to develop customer service and leadership skills.
• Training and support for new cashiers.