Customer Acceptance and Delivery Manager – A320

About the role

The Customer Acceptance and Delivery Manager (CADM) is the single point of contact for airline customers during aircraft delivery, ensuring on‑time, on‑quality hand‑over of A320 family aircraft. Based at Airbus’s Mobile, AL manufacturing facility, the CADM leads a multi‑functional team that coordinates technical, industrial and certification aspects from final assembly to ferry flight.

Key responsibilities

• Lead the Customer Acceptance & Delivery Multi‑Functional Team, managing communication loops and risk mitigation for delivery milestones.
• Coordinate with the Customer Aircraft Quality Manager and Delivery Transaction Manager to resolve blocking issues and define corrective actions.
• Maintain fleet awareness with airline customers and Global Account Management, assessing impacts of in‑service issues on upcoming deliveries.
• Oversee industrial activities, negotiate complex technical topics, and manage major events, non‑conformities, and ground rework that could affect delivery dates.
• Conduct Aircraft Status Review Meetings and manage Major Manufacturing Incident notifications to customers.

Required profile

• Bachelor’s degree or equivalent aeronautical technical experience.
• At least 8 years of combined aeronautical and customer‑focused product support experience.
• Prior experience in aircraft production or delivery environments.
• Eligibility to work in the US without sponsorship.

Required skills

• Aircraft technical knowledge and understanding of certification and airworthiness.
• Risk management and industrial planning for aircraft assembly.
• Familiarity with CAM, DTM, CAQM processes.
• Knowledge of aircraft manufacturing processes, definition, and configuration.
• Ability to communicate effectively in English.

What we offer

• Competitive base salary with incentive compensation and profit‑sharing possibilities.
• Retirement savings plan and Employee Stock Ownership Plan (ESOP) participation.
• Comprehensive health, dental, vision, life and disability insurance.
• Generous paid time off, parental leave and flexible work‑life balance.
• Access to unlimited e‑learning courses and global leadership development programs.