Credentialing Supervisor

About the role

The Credentialing Supervisor leads the day-to-day activities of the credentialing team so that clinicians meet client, regulatory and organizational requirements accurately and on time. The role assigns and balances workloads, audits credentialing files, coaches team members, manages escalations, monitors key performance measures and partners with clients, vendors and internal teams to support compliant, efficient credentialing processes and successful clinician starts.

Key responsibilities

• Supervise Credentialing Specialists and Credentialing Coordinators, assigning and auditing files for accuracy and quality
• Manage client credentialing relationships for designated accounts and partner with MSPs and direct clients
• Coach and train team members to meet On Time Starts, Turnaround Time and Accuracy standards
• Take part in client calls, 1-on-1s and group meetings, and conduct interviews for department candidates
• Keep workloads balanced, review expiring documentation, audit files to submit and verify push reasons
• Generate reports on On Time Starts and Turnaround Time, and take part in client QBRs
• Ensure Joint Commission standards are met consistently and advise when start dates are not feasible
• Partner with the Front Office, Sales, HR and CSA teams, and with Business Development Managers
• Maintain vendor relationships, escalate process or billing issues, and update the Credentialing SharePoint
• Train and coach new hires, and begin the disciplinary process when team members fall short of expectations

Required profile

• High school diploma or equivalent; associate's or bachelor's degree in healthcare administration, business, human resources or a related field preferred
• Three or more years of credentialing, healthcare staffing, compliance or related experience, including reviewing credentialing documentation
• Prior experience leading, coaching and training team members preferred
• Working knowledge of healthcare credentialing requirements, regulatory requirements and Joint Commission standards preferred
• Ability to work flexible hours as business and client needs require

Required skills

• Knowledge of credentialing workflows, compliance documentation, file auditing, expiration management and quality control
• Leadership and people-management skills, including workload allocation, coaching, training and performance feedback
• Experience with credentialing systems, vendor portals, Microsoft Office and SharePoint preferred
• Strong written and verbal communication, reporting and problem-solving skills