Community Health Worker

About the role

The Community Health Worker is an integral part of the oncology care team, working in the business office. The worker connects patients with community resources and helps optimize each patient's treatment journey, supporting health literacy, cultural mediation, care access and communication.

Key responsibilities

• Patient support and care coordination: prepare and educate patients before clinic visits about care plans and expectations, follow up on health management plans and goals, build trusting relationships with patients and families, and advocate for their needs
• Resource navigation: connect patients to health services and community resources based on care plans and social determinants of health, help with appointments and enrollment forms, and promote use of health and social support resources
• Communication, documentation and compliance: document patient interactions and outcomes in medical records and care coordination platforms, attend care team and program meetings, maintain certification through programs approved by the Texas Department of Health and Human Services, and uphold confidentiality and professional accountability

Required profile

• High school diploma or GED
• Current Community Health Worker certification
• Bilingual Spanish or Vietnamese preferred
• Willingness to travel 0-25%