Clinical Administrative Assistant II – Sleep Disorders Center

About the role

The Clinical Administrative Assistant II supports the Sleep Disorders Center by ensuring smooth patient and provider interactions. Working full‑time days on the Cleveland Clinic Main Campus, the role blends patient‑facing duties with administrative support in a fast‑paced healthcare environment.

Key responsibilities

• Schedule patient appointments, manage physician and APP calendars, and handle multiline phone calls.
• Serve as first point of contact for referrals, patient inquiries, and external medical records, entering information into EPIC.
• Collect and forward insurance details, assist with virtual check‑ins, and monitor referral processes.
• Respond to provider emails, arrange meetings, travel, reimbursements, and licensing renewals.
• Coordinate department events, manage incoming mail, and transcribe meeting minutes.

Required profile

• High School Diploma or GED (Associate or Bachelor’s degree may substitute two years of experience).
• At least 3 years of administrative assistant experience in a professional setting.
• Experience with Electronic Medical Records and ability to complete EPIC training within the first year.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

Required skills

• EPIC electronic health‑record system.
• Microsoft Office applications (Outlook, Word, Excel, PowerPoint).