Client Portfolio Manager - Healthcare Facilities

About the role

Allied Universal, a security and facility services company, is hiring a Client Portfolio Manager in Greenville, South Carolina. The manager works with the Branch/General Manager to oversee employees and operations at all locations tied to their client portfolio, drives profitable growth through world-class service and helps build an exceptional employee experience.

Key responsibilities

• Lead and mentor a team of Account Managers, fostering accountability, collaboration and professional development
• Build and grow client relationships by understanding their security needs and ensuring satisfaction
• Oversee operations so that service meets industry standards, company policies and regulatory requirements
• Analyze, report and drive operational metrics and KPIs using the Business Intelligence Platform
• Identify and mitigate security risks and develop security protocols, training and response plans
• Manage budget allocation, reduce non-billable overtime, improve cash collections and control expenses with branch leadership
• Work with sales to drive organic business growth within existing client operations

Required profile

• Bachelor's degree in criminal justice, business or a related field, or an Associate's degree with three years of management experience in a high-volume workforce or service environment
• High school diploma with five years of management experience in such an environment
• At least one year of experience driving operational and/or financial metrics
• At least two years of experience building and developing teams
• Current driver's license if driving a company or personal vehicle for business
• Preferred: law enforcement, military or security services experience, and experience managing a dispersed workforce

Required skills

• Proficiency in web-based applications and Microsoft Office
• Business Intelligence tools for metrics analysis, reporting, automation and presentations
• Leadership, teamwork, client relations and problem-solving skills

What we offer

• Annual salary of $68,000
• Medical, dental, vision, life insurance, 401K and employee assistance programs
• Paid holidays, flexible PTO and vacation accrual
• Paid training and development