GSOC Manager - Tech Client

About the role

Allied Universal Security Services is hiring a GSOC Manager for a Global Tech Client in San Francisco. The GSOC Manager leads the day-to-day operations and ongoing development of a 24/7 Global Security Operations Center supporting a fast-paced, technology-driven environment. The role oversees personnel, incident response, threat monitoring, security technology, emergency communications and operational readiness, ensuring employees, facilities and business operations receive timely and effective security support.

Key responsibilities

• Lead daily operations of a 24/7 GSOC, including security monitoring, incident intake and triage, emergency communications, escalation and response coordination.
• Lead, coach and develop GSOC personnel, setting clear standards for performance, accountability, customer service and operational readiness.
• Serve as a senior escalation point for critical incidents and coordinate with security leadership, business stakeholders, emergency responders and cross-functional partners.
• Develop and improve SOPs, incident response playbooks, escalation protocols, communications templates and shift procedures.
• Oversee threat monitoring and intelligence activities affecting employees, facilities, travelers, executives or business operations.
• Maintain situational awareness during critical events and communicate timely, accurate information to stakeholders.
• Oversee security technologies such as video surveillance, access control, alarm monitoring, incident management, mass notification and threat intelligence platforms, including Genetec, SureView, Ontic, Everbridge and ServiceNow.
• Set KPIs and service-level expectations and use data, quality reviews and feedback to improve performance.
• Run training, tabletop exercises, drills and after-action reviews, and identify automation and process improvements.
• Build partnerships across Security, Workplace, Facilities, Executive Protection, Emergency Management, Business Continuity, IT, HR, Legal and Communications.

Required profile

• Five or more years of progressive experience in a GSOC, SOC, EOC, corporate security command center, intelligence operation or comparable 24/7 environment.
• Three or more years of supervisory, people-leadership or operational-management experience.
• Security, law enforcement or military experience.
• Demonstrated experience leading teams in a high-tempo security or emergency-response environment and coordinating critical incidents and escalations.
• Experience developing SOPs, incident response plans and escalation procedures.
• Ability to coach employees, make sound decisions under pressure and provide after-hours or on-call support.

Required skills

• Physical security technologies: video management, access control, alarm monitoring, mass notification, threat-intelligence platforms.
• Preferred: Genetec, SureView, Ontic, Everbridge, ServiceNow, and experience with AI, cloud or automation tools.
• Preferred: KPIs, dashboards, service-level objectives, and certifications such as ASIS CPP, PSP, PCI, PMP, CEM or FEMA/ICS.

What we offer

• Salary range of $150,000-$180,000.
• Medical, dental, vision, basic life, AD&D, retirement and disability insurance.
• Eight paid holidays, five sick days and four personal days.
• Vacation accrues at 3.08 hours per week; unused vacation is paid out only where required by law.