Child Welfare Business Analyst - Human Service Transformation

About the role

Deloitte's Government and Public Services practice is looking for a Business Analyst to support the planning, analysis, testing and implementation of technology and business transformation solutions for its Child Welfare practice. The role works closely with clients, project teams and technology stakeholders to gather requirements, analyse business needs, improve processes and support project delivery. It is open to 12 locations across the US.

Key responsibilities

• Elicit, analyse, document and validate business, functional and technical requirements
• Work with clients and stakeholders to understand objectives, operational challenges and program needs
• Document business processes, workflows, use cases, user stories, business rules and functional specifications
• Support system implementation, including requirements traceability, testing coordination, defect management and deployment readiness
• Facilitate stakeholder meetings, requirement workshops and process improvement discussions
• Analyse data, identify trends and develop recommendations for business and technology decisions
• Contribute to project deliverables, status reporting and client-facing communications
• Support business process improvement, organisational change and technology modernisation
• Stay informed on child support market trends and share insights with the project team

Required profile

• Bachelor's degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science or a related field
• 2+ years of experience supporting business analysis, system implementation, technology modernisation or business process improvement
• 2+ years gathering, documenting and validating business requirements, user stories, processes and workflows
• Experience supporting SDLC activities such as requirements management, design reviews, testing, defect triage and implementation readiness
• Ability to travel 0-20% on average

Required skills

• Microsoft Office Suite, including advanced Excel, PowerPoint, Word and Visio, or comparable tools
• Preferred: experience with child support services, state government modernisation, Agile/Scrum/SAFe, and tools such as Azure DevOps, Jira or Confluence

The stated wage range is $71,300 to $118,900, depending on skills, experience and location.