Change Management Associate Director, ERP Transformations

About the role

Protiviti is seeking a People & Change Associate Director to join its expanding Business Performance Improvement practice in New York City (also Boston and Washington DC). You will lead people-focused transformation solutions for large-scale ERP platforms such as Workday, Oracle and/or SAP S/4HANA, act as a trusted advisor to C-suite stakeholders and grow the change management capability.

Key responsibilities

• Lead the growth and execution of the change management capability, from pursuit through delivery, including tailored client solutions, Statements of Work, project financial management and coaching project teams.
• Oversee day-to-day delivery of change management for ERP programs across HCM, RTR, PTP, LWM and PTM, driving stakeholder adoption and business readiness.
• Serve as Change Management Office (CMO) and/or PMO lead, partnering with the ERP system integrator and business integrator.
• Design stakeholder engagement strategies, communication plans and role-based training, and run impact assessments, readiness surveys and adoption analytics.
• Facilitate design-thinking workshops, leadership sessions and stakeholder engagements.
• Build team capability by mentoring junior professionals and drive business development, including proposals and executive presentations.
• Leverage AI-enabled tools to improve the speed, quality and scalability of communications, training and adoption.

Required profile

• 9+ years of experience in human capital consulting, change management or HR transformation; management consulting experience is required.
• Proven experience engaging C-suite executives and hands-on experience leading change programs for major ERP platforms.
• Demonstrated experience with at least two of: HCM, RTR, PTP, LWM or PTM, including impact assessments, readiness assessments, UAT readiness sessions and process analysis.
• Leadership and supervisory experience, including mentoring and performance feedback.
• Bachelor's degree in a relevant field; MBA, MA/MS in I-O psychology, organizational development or HR preferred.
• ProSCI certification (or equivalent) preferred; PMP or similar is a plus.

Required skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Familiarity with change management tools, LMS platforms and AI productivity tools preferred.
• Strong written, verbal and presentation skills with teams of 100+ people.

The workplace is hybrid, combining in-person and remote work.