Care Manager I

About the role

The Institute on Aging (IOA) is hiring a Care Manager I in San Mateo. The role assesses the psychosocial needs of residents and coordinates support services for low-income older adults, planning and monitoring services and interventions to ensure quality care.

Key responsibilities

• Conduct comprehensive and ongoing assessments of residents' psychosocial, physical, mental health, environmental and spiritual needs, and write the assessments.
• Develop and initiate client-centered Community Living Plans, reviewing and modifying them regularly.
• Arrange and monitor community services, using knowledge of Medicare, Medi-Cal and other entitlement programs.
• Meet clients at least monthly, provide crisis intervention, advocacy, problem solving and therapeutic interventions, and educate clients and families about resources.
• Maintain care management relationships with clients and their significant others, and communicate with community providers while keeping confidentiality.
• Document case management activity in progress notes within 24 hours, keep required paperwork and follow a consistent charting system.
• Collaborate with clients and caregivers to terminate cases when appropriate, and participate in research, data collection, continuous quality improvement and team meetings.
• Use supervision appropriately, follow Community Living Services regulations and Institute on Aging policies, attend continuing education, and uphold the ethical standards of the National Association of Social Workers.

Required profile

• B.A. or B.S. in Social Work or a related field.
• One year of experience working with disabled adults and/or frail elderly.
• Understanding of the medical and psychosocial problems of functionally impaired adults and the frail elderly.
• Case management skills and experience in the community health care delivery system.
• Bilingualism highly preferred: English plus Cantonese and/or Mandarin and/or Spanish.
• Detail-oriented, able to prioritize multiple tasks, with good problem-solving skills.
• Physical ability to lift up to 25 lbs, reach, bend and walk; ability to speak and write English clearly.

Required skills

• Computer literacy
• Case management

What we offer

• Salary range of $74,515 - $89,058 per year, depending on experience and education.