Call Center Representative

About the role

The company is seeking a Remote Call Center Representative to serve as the primary point of contact for patients and healthcare providers. The role involves handling inbound and outbound communications from a remote location while ensuring compliance with HIPAA regulations.

Key responsibilities

• Manage patient correspondence via inbound calls, chats, and emails, and initiate outbound communications to resolve inquiries.
• Accurately enter prescription data, including new patient registrations and refill orders, maintaining HIPAA compliance.
• Identify and resolve missing or incomplete prescription information and address data entry exceptions.
• Resolve third‑party rejects by reviewing, correcting, and resubmitting claims according to plan requirements.
• Support pharmacists and team members by escalating operational issues to maintain service quality.

Required profile

• High School Diploma or GED.
• Basic PC skills, including starting/shutting down a computer, using a mouse, and navigating programs.
• Intermediate keyboarding ability (minimum 25 WPM, touch typing).
• Effective written and verbal communication.
• Must be at least 18 years old.

Required skills

• PC skills
• Keyboarding