Branch Manager – Financial Services

About the role

Santander is seeking an experienced Branch Manager to lead its Conshohocken location. You will be responsible for delivering an excellent customer experience while achieving financial targets and ensuring efficient daily operations.

Key responsibilities

• Direct overall branch performance, achieving sales targets and optimizing operational processes.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate and coach sales teams, managing pipelines of prospects and customers.
• Engage customers with consultative conversations to provide tailored financial solutions.
• Analyze branch performance data to drive strategic decisions and improve efficiency.
• Hire, retain, and develop branch colleagues across all job families.
• Manage branch scheduling to balance business needs with employee availability.
• Utilize digital technologies to enhance customer interactions and promote self‑service options.
• Handle escalated customer issues and provide effective resolutions.
• Ensure compliance with banking regulations, risk management policies, and company standards.

Required profile

• Proven experience leading and coaching a team in a banking or financial services environment.
• Ability to manage sales activities and achieve financial goals.
• Strong knowledge of banking regulations and compliance requirements.
• Excellent communication skills for in‑person, phone, and digital interactions.

Required skills