Bilingual Representative (English – Spanish Speaker)

About the role

We are seeking a bilingual representative fluent in English and Spanish to handle pre‑settlement funding inquiries. The role involves managing inbound and outbound communications, guiding clients through the funding process, and coordinating with legal teams—all from a remote setting.

Key responsibilities

• Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre‑settlement funding inquiries.
• Gather accurate case information, including accident details, attorney contacts, case status, and funding eligibility.
• Walk clients through the pre‑settlement funding process clearly and compassionately in their preferred language.
• Coordinate with attorneys and law firms to collect required documentation and case updates.
• Assess case eligibility and route to the appropriate funding team for review and approval.
• Maintain accurate, detailed records of every client interaction and case progression.
• Bridge communication gaps between Spanish‑speaking clients and internal English‑speaking teams.
• Uphold data privacy, compliance standards, and professionalism at every touchpoint.

Required profile

• Minimum 3 years experience in customer service, call‑center, or client‑facing roles.
• Fluency in written and spoken English and Spanish.
• Warm, culturally sensitive communicator who adapts naturally across languages and backgrounds.
• Patient and composed, especially when assisting clients in vulnerable or high‑stress situations.
• Detail‑oriented with accuracy handling sensitive legal and financial information.
• Ability to manage multiple cases simultaneously with consistent follow‑through.
• Flexibility with shifting schedules and dependable in a remote work environment.

What we offer

• Full‑time remote work with a comprehensive work‑from‑home support program.
• Maxicare HMO and PhilHealth health coverage.
• Paid leave including SIL, PTO, special birthday leave, and vacation days.
• Zero‑interest employee loan program, performance bonuses, and merit‑based recognition.
• Monthly team engagement events, leadership development academy, and regular 1‑on‑1 HR touchpoints.