Bilingual Customer Service Representative (English/Spanish)

About the role

AnswerHero is looking for a compassionate bilingual communicator to become the first voice customers hear on behalf of our business clients. This remote‑friendly position is based in Orlando, Florida, and offers a meaningful way to support companies through professional call handling, message taking, and appointment scheduling.

Key responsibilities

• Answer inbound calls promptly and courteously for multiple client accounts.
• Communicate fluently in both English and Spanish, both spoken and written.
• Take clear, accurate messages and relay them to clients in real time.
• Schedule appointments and provide general support according to each client’s specific instructions.
• Follow client‑specific call‑handling scripts consistently.
• Maintain a warm, efficient, and courteous experience on every interaction.

Required profile

• High school diploma or equivalent.
• Strong empathy, active listening, and professional telephone etiquette.
• Attention to detail with the ability to type accurately while on a call.
• Reliable internet connection and a dedicated workspace.
• Dependable attendance for a 24/7 operation, including at least one weekend day.

Required skills

What we offer

• Comprehensive training with no prior experience required.
• Opportunities for internal growth and career advancement.
• Supportive team environment from day one.
• Competitive pay with a bilingual premium.
• Flexible remote‑friendly work setup.
• Full‑time benefits: medical, dental, vision, paid time off, federal holidays, and company‑provided equipment.