Associate Director, IT Application Management – Market Access & Patient Services

About the role

The Associate Director, IT Application Management will lead technology strategy for Market Access and Patient Services, creating a connected ecosystem that supports patients, providers, and payers throughout the access and reimbursement journey.

Key responsibilities

• Own strategy, roadmap, delivery, and lifecycle management of the application portfolio, aligning investments with patient outcomes and business value.
• Partner with functional leaders to simplify end‑to‑end journeys across benefits verification, prior authorization, appeals, reimbursement, financial assistance, hub operations and adherence support.
• Design a patient‑centered ecosystem spanning CRM, case management, hub platforms, payer solutions, portals, workflow tools, telephony, consent management, data platforms and analytics.
• Enable secure, interoperable data exchange using healthcare standards and APIs, reducing manual work and improving data quality.
• Identify and deliver automation and AI use cases with strong human oversight, privacy, security and responsible‑AI controls.
• Lead implementations, integrations, upgrades and vendor transitions with rigorous planning for data migration, continuity and training.

Required profile

• Bachelor’s degree in IT, computer science, business, life sciences or related field; advanced degree a plus.
• 7+ years progressive experience in IT application management or digital product management, preferably in pharma/biotech or healthcare.
• Deep knowledge of U.S. Market Access and Patient Services processes, including payer access, reimbursement, affordability and hub services.
• Proven experience managing sensitive patient and caregiver data with appropriate consent, privacy and security controls.

Required skills

• Salesforce platforms: Life Sciences Cloud, Health Cloud, Service Cloud, Marketing Cloud, Experience Cloud.
• Veeva suite: Veeva CRM, Veeva OpenData, Veeva Network, Veeva Vault.
• Cloud and integration architecture, APIs, healthcare interoperability standards.
• Data governance, identity and access management, privacy, cybersecurity, IT service‑management.
• Automation, advanced analytics and responsible AI implementation.