Assistant Front Office Manager – Hotel Reception

About the role

We are seeking a dedicated Assistant Front Office Manager to support the Front Office Manager at The Whitby Hotel in New York. This full‑time, on‑site position oversees daily reception operations, ensures exceptional guest service, and helps develop the front‑office team.

Key responsibilities

• Supervise and oversee the daily operations of the reception team.
• Ensure service standards are met and provide exceptional experiences for all guests.
• Assist in training, onboarding, and development of reception staff.
• Handle guest inquiries, complaints, and special requests, with focus on VIP and repeat guests.
• Allocate accommodations accurately and manage night‑manager coverage as needed.
• Cover multiple Manager on Duty (MOD) shifts each week.
• Maintain integrity of billing, cash handling, and financial transactions.
• Facilitate communication between Front Office and all other hotel departments.

Required profile

• Minimum 3 years as a hotel receptionist or 1 year in a supervisory role.
• Knowledge of Opera PMS.
• Excellent communication skills and professional telephone etiquette.
• Fluent spoken and written English.
• Strong organization, administrative, and PC skills.
• Ability to remain calm under pressure and flexible scheduling.

Required skills

• Opera PMS

What we offer

• Paid vacation, sick, and personal days.
• Health, dental, vision, and life insurance plans.
• Commuter benefits.
• Holiday staff parties and appreciation events.
• In‑house uniform dry‑cleaning services.
• Employee meals while on duty.
• Departmental and company‑wide incentive programs.
• Salary range $72,000‑$75,000 USD annually.