Assistant Director, Business & Auxiliary Operations

About the role

The Assistant Director, Business & Auxiliary Operations serves as a key operational leader and proxy for the Director across the auxiliary enterprise portfolio at Northeastern University. This role focuses on innovation, inclusive service, and high‑quality outcomes for dining, bookstore, mail, laundry, vending and other auxiliary services.

Key responsibilities

• Directly supervise the Mail & Copy Center team, ensuring regulatory compliance and customer‑centric service.
• Support the Director in overseeing dining vendor relationships, service delivery, and overall auxiliary operations including laundry, vending, and parking permits.
• Manage administrative functions such as purchasing, procurement, data analysis, revenue and expense tracking, and SOP maintenance.
• Assist with policy implementation, compliance audits, and sustainability initiatives.
• Support annual revenue forecasting, budget development, variance analysis, and fiscal stewardship.

Required profile

• BA/BS with at least four years of experience managing business or auxiliary operations, including direct supervision.
• Financial acumen with ability to track KPIs, manage budgets and perform variance analysis.
• Strong communication and collaboration skills with students, staff, faculty and administrators.
• Demonstrated commitment to diversity, equity and inclusion.
• Experience in operations, project management, team development and contract management.

Required skills

• Workday or similar ERP software
• Proficiency with Windows and Mac platforms

What we offer

• Comprehensive benefits package including medical, dental, vision, PTO, tuition assistance, retirement and commuting benefits.