Service Delivery Manager

About the role

IDR is looking for a Service Delivery Manager to join a leading financial services client in New York. The role focuses on overseeing service delivery operations, ensuring high performance, and maintaining strong client satisfaction.

Key responsibilities

• Manage and lead a team of direct reports across multiple locations, driving operational efficiency.
• Monitor service performance, address gaps, and ensure compliance with SLAs and KPIs.
• Hire, train, develop, motivate, and evaluate team members to build a high‑performing workforce.
• Collaborate with IT partners and other functions to provide the tools and skills needed for success.
• Develop and implement service improvement plans aligned with current and future business needs.

Required profile

• Proven experience managing teams in a technical or service delivery environment.
• Strong understanding of operational reporting and KPI management.
• Ability to lead, develop staff, and conduct performance reviews.
• Excellent communication and interpersonal skills.
• Experience working onsite in New York and handling workflow related to contractual obligations.

Required skills

What we offer

• Competitive compensation package.
• Full benefits including medical, vision, dental, and life insurance.
• Opportunity to join an industry‑leading organization with 25+ years of experience.
• Employee Stock Ownership Program and dedicated engagement manager.
• Recognition as a ClearRated Best of Staffing® Client and Talent Award winner for 12 consecutive years.