Senior Customer Service Representative (Temporary)
umiami · Coral Gables
Job description
About the role
The University of Miami seeks a Senior Customer Service Representative (Temporary) to handle a wide range of inquiries, complaints and service requests. The role involves direct interaction with customers through multiple channels and provides guidance to lower‑level staff.
Key responsibilities
- Assist lower‑level customer service staff with daily requests and escalations.
- Receive, research, and respond to inquiries, service requests, and complaints via face‑to‑face, email, fax, telephone or regular mail.
- Resolve complex or unusual problems, verify solutions, and communicate outcomes to customers.
- Maintain detailed records of all interactions in the appropriate databases.
- Escalate unresolved issues to department leadership and handle confidential information with discretion.
Required profile
- High School Diploma or equivalent.
- Minimum of 3 years of relevant customer service experience.
- Demonstrated learning agility, teamwork, and strong written and verbal communication skills.
Required skills
- Office software
- Computer applications
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United States.
Salary: Customer Service Representative Based on 29 job offers in the United StatesSalaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 12 hours ago
Expires 1 month from now
3 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
umiami
Coral Gables