Security Guard / Receptionist

About the role

The Security Guard / Receptionist is the first point of contact for visitors to the community center at 175 Delancey Street and the Rose Center at 80 Pitt Street, providing a welcoming and safe environment. The position reports to the Facilities Manager, works Monday to Friday between 9am and 5pm, with possible evening and weekend hours for special events, and starts as soon as possible. The salary range is $40,000 to $45,000 per year, with a benefits package including 401k and medical, dental and vision insurance.

Key responsibilities

• Greet visitors and employees warmly, answer their questions and direct them to the right places
• Handle visitor management, in-person and phone inquiries, and receive and distribute packages daily
• Act as liaison to the NYPD and NYFD and to internal stakeholders on safety, security and emergency matters
• Log medical or safety-related incidents and manage and mediate conflicts
• Respond to emergencies such as medical situations, unsafe areas, trespassing and altercations
• Control building access so only scheduled participants enter, and keep the lobby free of unauthorized people
• Maintain good relationships with stakeholders, families, community members and program staff
• Manage registration forms and identification cards for program participants, and monitor security footage as needed

Required profile

• High school diploma or equivalent
• Security guard license and previous youth-based, school or community center security experience
• Previous experience working with a diverse population
• Good conflict mediation and public relations skills, and excellent written and verbal communication
• Able to work independently with minimal guidance, and able to sit or stand for long periods, climb stairs and lift up to 50 lbs
• Must pass fingerprint screening, a state clearance background check, three reference checks and a physical with an updated TB test; a valid CPR/AED certification is preferred

To apply, candidates submit a resume and a cover letter through the employer's online application; job offers are made only after clearances are received.