Remote Live Chat Agent / Customer Support Assistant

About the role

The company is looking for a motivated, customer‑oriented individual to join the team as a Remote Live Chat Agent and Customer Support Assistant. You will handle inbound chat inquiries, provide product and policy information, and ensure a smooth experience for customers across the United States and Canada. The position can be taken on full‑time or part‑time, with flexible scheduling including weekends.

Key responsibilities

• Respond promptly and professionally to customer questions via live‑chat platform.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues or complaints.
• Collaborate with teammates to maintain a seamless customer journey.
• Document interactions and transactions in the system.
• Achieve and exceed defined customer‑satisfaction targets.

Required profile

• Resident of the United States or Canada.
• High school diploma or equivalent.
• At least one year of experience in customer service or a related field.
• Excellent written and verbal communication skills.
• Strong problem‑solving abilities.
• Ability to work flexible hours, including weekends and holidays.

Required skills