Receptionist – Customer‑focused, bilingual (English/Arabic)
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Job description
About the role
We are looking for a polite, organized and customer‑focused Receptionist to join our team. You will manage incoming calls, take food orders and ensure smooth communication between customers, kitchen staff and delivery partners.
Key responsibilities
- Answer incoming calls professionally and take food orders accurately.
- Enter orders into the POS/order management system and coordinate with kitchen staff.
- Communicate order status to delivery partners and update customers on any delays.
- Handle customer inquiries about menu items, prices, offers and delivery times, and resolve complaints calmly.
Required profile
- Minimum 2 years of experience in a call centre, reception or food‑service role.
- Strong communication skills in English and Arabic.
- Ability to multitask in a fast‑paced environment, including shift work evenings, weekends and holidays.
Required skills
- Basic computer knowledge, including POS systems.
- Proficiency with Microsoft Excel or similar order applications.
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