Property Damage Specialist – Personal Injury (Bilingual, Remote)

About the role

Arvenda, a staffing company connecting Latin American professionals with U.S.-based law firms, is recruiting two Property Damage Specialists for its client, a U.S.-based personal injury law firm. You will manage the property damage part of each client's case as a courtesy extension of the injury claim, at no charge to the client. The role requires fast first contact, steady follow-up and an active working diary from case assignment until resolution, speaking directly with clients, adjusters, rental companies, tow yards and collision shops. It is remote and open to candidates based in Latin America.

Key responsibilities

• Contact clients and adjusters within 24 hours of case assignment and follow up until the claim is resolved
• Coordinate repairs, rental setup, tow yard releases and vehicle inspections
• Explain coverage options, deductibles and repair paths; request photos and confirm whether the vehicle is drivable
• Confirm liability, policy limits and coverage concerns with adjusters; request estimates and total loss evaluations
• Review total loss evaluations against NADA values and comparable listings to support a higher valuation
• Run 90-day case reviews and advance the diary in 30-day intervals until each claim is resolved
• Follow up every two weeks on repairable vehicles and stay in daily contact on total loss vehicles
• Track rental cutoffs and follow up on settlement payments, deductible reimbursements and loss of use
• Pursue GAP coverage, diminished value claims and maintenance contract refunds where applicable
• Work with intake on the withdrawal process when there is no coverage and guide the client on next steps

Required profile

• Experience managing property damage claims in a personal injury law firm or an insurance setting
• Bilingual in English and Spanish, written and spoken
• Well-spoken English and strong people skills, as you talk with clients, adjusters and vendors every day
• Ability to work independently in a fully remote environment
• Nice to have: experience with Florida personal injury cases and experience negotiating with insurance adjusters

Required skills

• Working knowledge of repairable vehicles, total loss, rental, loss of use, GAP, diminished value and deductible reimbursement
• Strong follow-up discipline and diary management
• Ability to manage a high case volume with competing priorities and strict timelines

Pay is $1,100 to $1,200 USD per month, full-time, as an independent contractor through Arvenda. To apply, submit a short one-minute video introduction in English about yourself, your property damage experience and why you are a good fit, along with your CV, by email to the recruiter named in the original posting.