Product Operations Manager

About the role

Glimpse is seeking a Product Operations Manager to own the performance of its AI‑driven deduction recovery product. The role sits at the intersection of customers, operations, and product engineering, turning operational data into actionable product improvements.

Key responsibilities

• Own recovery tracking and outcomes across the deduction‑to‑recovery pipeline, monitoring metrics such as recovery rate, dispute win rate, and time to resolution.
• Analyze deduction and recovery data to uncover patterns, identify under‑performing retailers or claim types, and surface high‑value recovery opportunities.
• Build dashboards, reports, and quantified narratives that clearly communicate findings to customers and internal teams.
• Translate operational gaps into prioritized product requirements and partner with product and engineering to implement and validate improvements.
• Standardize and document recovery workflows, creating a repeatable operational playbook.

Required profile

• Equal parts operator and analyst, comfortable working with large data sets and operational metrics.
• Strong analytical mindset with the ability to dig into why recovery outcomes deviate from expectations.
• Excellent communication skills to turn complex data insights into clear narratives for customers and product teams.
• Experience collaborating across customer, operations, product, and engineering functions.

Required skills