Onboarding Exceptions Coordinator

About the role

We are looking for an Onboarding Exceptions Coordinator to support both virtual and in‑person onboarding, with a focus on off‑cycle hires and flexible start dates. The role is based in San Francisco and operates in a hybrid environment.

Key responsibilities

• Coordinate logistics and readiness for hires starting outside standard onboarding cohorts.
• Execute established onboarding exception workflows for flexible start dates and non‑standard scenarios.
• Intake, track, and resolve onboarding exception requests, including M&A and expedited starts.
• Manage scheduling and logistics for exception cases, coordinating calendars, sessions, and touchpoints.
• Maintain accurate trackers and communicate progress to stakeholders.
• Provide surge support during hiring spikes to keep core onboarding operations running smoothly.
• Identify risks or inconsistencies in exception handling and escalate to program owners.

Required profile

• Experience in onboarding coordination, HR operations, or program support in a fast‑paced environment.
• Strong organizational and communication skills with high attention to detail.
• Ability to manage multiple concurrent requests and prioritize effectively.
• Comfortable working cross‑functionally with multiple stakeholders.
• Experience supporting global teams or complex onboarding scenarios is a plus.

Required skills

• Google Calendar
• Slack
• Notion
• Zoom