Onboarding Exceptions Coordinator
Swoon · San Francisco
وصف الوظيفة
About the role
We are looking for an Onboarding Exceptions Coordinator to support both virtual and in‑person onboarding, with a focus on off‑cycle hires and flexible start dates. The role is based in San Francisco and operates in a hybrid environment.
Key responsibilities
- Coordinate logistics and readiness for hires starting outside standard onboarding cohorts.
- Execute established onboarding exception workflows for flexible start dates and non‑standard scenarios.
- Intake, track, and resolve onboarding exception requests, including M&A and expedited starts.
- Manage scheduling and logistics for exception cases, coordinating calendars, sessions, and touchpoints.
- Maintain accurate trackers and communicate progress to stakeholders.
- Provide surge support during hiring spikes to keep core onboarding operations running smoothly.
- Identify risks or inconsistencies in exception handling and escalate to program owners.
Required profile
- Experience in onboarding coordination, HR operations, or program support in a fast‑paced environment.
- Strong organizational and communication skills with high attention to detail.
- Ability to manage multiple concurrent requests and prioritize effectively.
- Comfortable working cross‑functionally with multiple stakeholders.
- Experience supporting global teams or complex onboarding scenarios is a plus.
Required skills
- Google Calendar
- Slack
- Notion
- Zoom
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Swoon
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