Lead Administrative Medical Coordinator

About the role

The Lead Administrative Medical Coordinator works for the Stony Brook Children's Service division of the UFPC, under the general guidance of the Office Manager. The role performs the same functions as the Administrative Medical Coordinator but with a leadership component, handling more complex activities. It is a full-time position, Monday to Friday, 8:30 AM to 5 PM, with a stated pay of $24.11 to $30.14.

Key responsibilities

• Act as point of contact for divisional care coordination and be responsible for divisional productivity, troubleshooting and problem solving, as well as the full-cycle patient care experience.
• Train and oversee additional administrative medical coordinators, delegate tasks, follow up and oversee divisional workflow.
• Provide administrative and clinical support to physicians, nurse practitioners, fellows and support staff, and act as a liaison within the department.
• Facilitate medication refills and prescription renewals, and handle requests from school nurses for forms and documentation.
• Work with outside home care agencies on medication and equipment orders and process paperwork for medical equipment requests.
• Keep providers informed about patient insurance issues, follow up with primary care physicians on consult notes and progress records, and notify the Practice Manager/Office Manager of insurance issues or updates.
• Ensure documents, records, test and lab results are properly documented in the electronic medical record and that quality assurance requirements are met.
• Coordinate and implement marketing communication projects, organize special events, assist with business planning and provide telephone and customer service support.
• Obtain insurance pre-authorizations and referrals, and handle denials and appeals with insurance companies.
• Schedule procedures, testing, biopsies, injections and infusions, coordinate patients, and help direct patients to the right setting.
• Optimize scheduling and utilization of patient slots, maintain waiting lists and build the practice productively.

Required profile

• Associate's degree, or two years of full-time administrative experience in lieu of it.
• Three years of administrative experience.
• Proficiency in prior authorizations.
• Demonstrated expertise in managing Outlook calendars.
• Skilled in patient coordination, including scheduling procedures and other services.
• Preferred: Bachelor's degree, knowledge of population and public health principles, EMR experience, Spanish language proficiency, and experience managing high call volume.