IT Support Specialist

About the role

Provide rapid, reliable technical support across hardware, networking, and systems to keep Creature's teams productive. This hands‑on position requires speed, accuracy, and clear communication in daily interactions.

Key responsibilities

• Own the ticket queue, responding to hardware, software, and connectivity issues with urgency.
• Support hardware deployment, imaging, peripheral management, and coordinate vendor repairs.
• Assist with basic network troubleshooting, connectivity issues, and device configuration under the IT Manager’s direction.
• Maintain accurate ticketing records and keep system documentation up to date.
• Set up new‑hire equipment, provision access, and verify readiness on Day 1.

Required profile

• Ownership – take responsibility for tickets and response times.
• Bias for Speed – troubleshoot methodically but move fast.
• Conscientiousness – document fixes so knowledge is retained.
• Clear Communication – explain technical issues to non‑technical users.
• Reliability – show up, follow through, and handle details.

Required skills

• Windows operating system
• macOS operating system
• Desktop and laptop hardware knowledge
• CompTIA A+ certification (or in progress)
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Help‑desk / technical support experience
• Familiarity with ticketing systems or IT service‑management tools