Hospitality Trainer – Boutique Hotel

About the role

We are looking for an experienced Hospitality Trainer to design, deliver and evaluate training programmes for our service teams at Rivertrees Country Inn, a boutique property located in the volcanic hills of Northern Tanzania near Kilimanjaro International Airport. The role will shape service standards across food & beverage, front office, housekeeping and operations, ensuring every guest receives world‑class hospitality.

Key responsibilities

• Develop and deliver training programmes for new hires, existing staff and managers.
• Assess training needs in collaboration with department heads and create tailored learning solutions.
• Facilitate orientation sessions and on‑the‑job coaching.
• Monitor and evaluate training effectiveness, updating content as required.
• Maintain accurate records of training activities and participants.
• Stay current with industry trends and best practices.
• Work closely with HR, operations and sales to align training with business goals.

Required profile

• Bachelor’s degree in hospitality management, human resources, education or a related field.
• 3‑5 years of experience in hospitality training and development.
• Proven experience in delivering training or teaching within a hotel environment.
• Strong organizational ability and capacity to manage multiple tasks.

Required skills

• Excellent written and spoken English and Swahili.
• Strong communication and interpersonal skills.
• Good understanding of training methodologies and hospitality industry trends.
• Proficiency with digital tools and technology for training delivery.