Guest Services Representative (Part-Time)

About the role

Fairmont Kea Lani, a luxury oceanfront resort on the south shore of Maui, is hiring a part-time Guest Services Representative. The role covers the front desk and quality assurance (LQA) standards, with shifts that include PM and overnight coverage.

Key responsibilities

• Greet, check in and settle guest accounts while meeting service standards
• Help guests with resort facilities and share information about the resort, island activities and restaurants
• Promote and upsell accommodations and resort services
• Handle guest requests through resort software and keep accurate daily transaction records, including cash handling, currency exchange and bank balancing
• Maintain the lobby's cleanliness and upkeep beyond expectations
• Review group reservations and ensure incoming and outgoing groups are handled correctly
• Cover overnight shifts and take part in monthly departmental sales promotions

Required profile

• High school diploma or vocational training; a degree in Hotel/Hospitality or Tourism is an asset
• At least one year of experience in a fast-paced hotel environment, with multi-tasking, attention to detail, administrative duties and customer service
• Previous experience in a luxury hotel is desirable
• US work authorization; visa sponsorship is not offered

What we offer

• Hourly rate of $31.78
• Medical, vision and dental benefits, plus basic insurance, TDI and long-term disability for regular full-time and part-time employees
• 401(k)
• One complimentary duty meal per shift for employees working more than 6 hours
• Food and beverage discount at the resort and an employee benefit card with discounted rates worldwide
• Wellness offerings, learning programs and career development opportunities