Overnight Front Desk Agent

About the role

The Fairmont Scottsdale Princess, Arizona's largest and longest-running AAA Five Diamond hotel, is hiring an Overnight Front Desk Agent. Reporting to the Overnight Manager, the agent greets guests, checks them in and settles their accounts, and delivers professional, friendly service throughout the night shift. Candidates are asked to complete a short assessment with the partner AssessFirst after applying.

Key responsibilities

• Greet, check in and settle guest accounts while following service standards
• Offer professional, friendly and engaging service
• Respond to guest messages on the hotel's text messaging platform
• Assist guests about hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, and all safety policies
• Handle cash effectively and accurately
• Other duties as assigned

Required profile

• Eligible to work in the United States
• Fluent English (verbal and written); a second language is an asset
• Previous customer-related experience, previous PMS experience, a hospitality diploma and computer literacy in Microsoft Windows applications are assets
• Ability to handle a variety of tasks in an intense, changing environment, under pressure and in a fast-paced setting
• Professional presentation, strong interpersonal and problem-solving skills, and ability to work as part of a team
• Flexible working hours and adherence to the hotel's grooming guidelines

Required skills

• Typing speed of 25 words per minute
• Effective and accurate handling of cash

What we offer

• Employee discounts at the hotel, local companies and Accor worldwide
• Free meals at the on-site employee restaurant
• Medical and dental benefits, including two employer-funded medical plans with no premium on the employee-only tier
• 401K and direct deposit
• PTO, matching retirement and travel discounts
• Learning programs through the Academies and career development opportunities