Guest Service Agent
Home2 Suites Chicago River North · Chicago
Job description
About the role
The Guest Service Agent greets, registers, and assists guests in a friendly manner while upholding hotel brand standards and sustainability practices. This frontline position ensures smooth check‑in/check‑out processes, handles reservations, and addresses guest needs throughout their stay.
Key responsibilities
- Welcome guests, register them, assign rooms, and verify payment methods.
- Make, confirm, and modify reservations using the PMS system.
- Compute bills, collect payments, provide change, and balance accounts.
- Handle guest requests promptly, resolve complaints, and escalate issues when needed.
- Secure valuables in hotel safe or safe‑deposit boxes.
- Assist in the breakfast area or with luggage during peak periods.
- Follow HHM’s EarthView sustainability guidelines and safety standards.
- Maintain awareness of guest satisfaction scores and work to improve them.
Required profile
- High school diploma or equivalent (preferred).
- Previous customer service experience or equivalent training.
Required skills
- Knowledge of property management system (PMS) software.
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Published 3 weeks ago
Expires 1 month from now
44 views · 0 interested
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Home2 Suites Chicago River North
Chicago