General Manager - Retail Shopping Centers

About the role

Federal Realty Investment Trust is looking for an experienced, hands-on real estate operations professional as General Manager, based at Grossmont Center in La Mesa, California. The role covers the day-to-day operations of two properties: Grossmont Center, a 925,000-square-foot shopping center in La Mesa, and Escondido Promenade in Escondido. It reports to the Senior Director, Asset Management and is closely involved in the large-scale redevelopment of Grossmont Center.

Key responsibilities

• Lead and manage on-site property personnel and develop operational standards across both properties.
• Manage service providers and vendors covering repairs, maintenance, landscaping, housekeeping, janitorial, security, plumbing, roof, physical plant and energy management.
• Perform regular site inspections and stay involved in the redevelopment, coordinating with ownership, construction, design teams and contractors.
• Develop and implement strategies to resolve operational and compliance challenges, and identify and recommend capital projects.
• Maintain retail tenant relations, act as the main point of contact for merchants' daily needs and gather tenant intelligence on sales and market comps.
• Bid contracts and capital purchases, hire and manage contractors, and read engineering and architectural drawings as needed.
• Develop and review the annual operating budget and quarterly reforecasts, work with accountants and the finance team on variances, accruals and cash flow forecasts, and assist with accounts receivable and invoice processing.
• Track vendor insurance certificates, submit property reports and build relationships with marketing, tenant coordination and local civic leaders.

Required profile

• 8+ years in commercial real estate property management, with at least 5 years of increasing responsibility in P&L management, vendor contract oversight and similar functions; retail shopping center experience strongly preferred.
• Bachelor's degree in business administration, real estate or a related field.
• Experience managing multiple properties and supporting active construction or redevelopment projects strongly preferred.
• Experience budgeting, expense monitoring, monthly financial reporting and accounts payable processing, and negotiating maintenance projects and service contracts.
• Leadership track record, strong communication skills, financial acumen and ownership mentality.

Required skills

• Property management software
• Microsoft Office suite, including Excel and Word
• JDE and Nexus are a plus but not required

The typical total cash compensation is $155,000-$185,000 per year, including base salary and applicable bonus.