Front Desk Agent – Phoenix

About the role

The Front Desk Agent is the first point of contact for guests at Embassy Suites Phoenix Biltmore. You will ensure a smooth check‑in and check‑out experience while delivering the high level of service Hilton is known for.

Key responsibilities

• Greet guests, complete registration, assign rooms and issue electronic keys.
• Process check‑out transactions, handle cash, credit/debit cards, foreign currency and gift certificates using the point‑of‑sale system.
• Provide accurate information about room categories, rates, promotions, and local attractions.
• Upsell hotel services and packages to maximize occupancy and revenue.
• Respond to guest inquiries, resolve complaints promptly, and ensure overall guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Required profile

• Demonstrates Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency.
• Shows qualities such as quality focus, productivity, dependability, customer focus, and adaptability.

Required skills

• Proficiency with point‑of‑sale (POS) systems.
• Cash handling and basic accounting skills.
• Computer literacy for reservation and guest‑service software.

What we offer

• Opportunity to work with a global hospitality leader.
• Training and development programs.
• Employee benefits consistent with Hilton standards.