Enterprise Technical Account Manager

About the role

Cogent Security is seeking an Enterprise Technical Account Manager to own the full customer lifecycle for its largest accounts, from post‑sale kickoff through production deployment, steady‑state operations, and expansion. You will be the trusted technical point of contact for enterprise security teams, helping them operationalize Cogent’s AI‑driven platform and achieve measurable security outcomes.

Key responsibilities

• Own end‑to‑end customer lifecycle from deployment kickoff through go‑live, ongoing operations, and renewal.
• Lead deployment planning and execution, including data source onboarding, integration validation, stakeholder alignment, and go‑live readiness.
• Help customers operationalize vulnerability management workflows: asset identification, risk scoring, remediation prioritization, and compliance reporting.
• Navigate customers’ security environments across cloud (AWS, GCP, Azure) and on‑prem infrastructure, integrating scanning tools such as Tenable, Qualys, and Wiz.
• Identify and drive account expansion opportunities to grow ARR and improve net revenue retention.
• Translate customer feedback into product improvements by partnering with Product and Engineering.
• Build repeatable deployment playbooks and onboarding frameworks for future customers.

Required profile

• Domain expertise in vulnerability management, including CVE workflows, remediation processes, and risk prioritization.
• 3+ years in a technical, customer‑facing role such as Technical Account Manager, Technical CSM, or Solutions Engineer.
• Strong technical acumen with the ability to discuss scanning infrastructure, cloud environments, API integrations, and data pipelines.
• Clear, confident communicator who can build rapport with security engineers, IT Ops, and executive stakeholders.
• Consultative, ownership mindset across the full account lifecycle.

Required skills

• AWS
• Azure
• GCP
• Tenable
• Qualys
• Wiz
• CMDB tooling