Employee Services Generalist

About the role

Netflix’s Employee Services Team is looking for a Generalist to support and scale HR operations worldwide. You will act as a trusted partner for complex employee inquiries and help deliver a seamless experience across the employee lifecycle.

Key responsibilities

• Provide in‑depth analysis and resolution for escalated HR cases, including onboarding, benefits, payroll, leaves of absence, and stock‑option programs.
• Manage key moments such as new‑hire orientation, exit logistics, and international transfers.
• Partner with Global Talent Operations Centers to standardize services while ensuring compliance with local employment laws.
• Design, build, and stabilize new HR process frameworks and assess their readiness for broader rollout.
• Create and maintain work instructions, job aids, and documentation for Tier 2 services.
• Collaborate with internal teams (Payroll, Benefits, Mobility, Talent Acquisition) to improve knowledge management and service delivery.
• Lead or support theme‑based projects, document new processes, and train delivery teams.
• Develop Ways of Working and Playbooks, maintain partner relationships, and drive compliance initiatives across regions.
• Identify and implement process improvements using data‑driven insights.

Required profile

• Proven experience in HR operations or employee services, preferably in a global environment.
• Strong understanding of employment regulations and ability to apply them across multiple regions.
• Excellent analytical, problem‑solving, and communication skills.
• Ability to work collaboratively with cross‑functional partners and lead project‑based initiatives.

Required skills

• Strong analytical abilities to assess complex HR cases.
• Effective written and verbal communication for stakeholder interaction.
• Project management competence to drive process improvements.
• Knowledge of HR systems and documentation best practices.