Employee Services Generalist
Netflix · Los Gatos
Job description
About the role
Netflix’s Employee Services Team is looking for a Generalist to support and scale HR operations worldwide. You will act as a trusted partner for complex employee inquiries and help deliver a seamless experience across the employee lifecycle.
Key responsibilities
- Provide in‑depth analysis and resolution for escalated HR cases, including onboarding, benefits, payroll, leaves of absence, and stock‑option programs.
- Manage key moments such as new‑hire orientation, exit logistics, and international transfers.
- Partner with Global Talent Operations Centers to standardize services while ensuring compliance with local employment laws.
- Design, build, and stabilize new HR process frameworks and assess their readiness for broader rollout.
- Create and maintain work instructions, job aids, and documentation for Tier 2 services.
- Collaborate with internal teams (Payroll, Benefits, Mobility, Talent Acquisition) to improve knowledge management and service delivery.
- Lead or support theme‑based projects, document new processes, and train delivery teams.
- Develop Ways of Working and Playbooks, maintain partner relationships, and drive compliance initiatives across regions.
- Identify and implement process improvements using data‑driven insights.
Required profile
- Proven experience in HR operations or employee services, preferably in a global environment.
- Strong understanding of employment regulations and ability to apply them across multiple regions.
- Excellent analytical, problem‑solving, and communication skills.
- Ability to work collaboratively with cross‑functional partners and lead project‑based initiatives.
Required skills
- Strong analytical abilities to assess complex HR cases.
- Effective written and verbal communication for stakeholder interaction.
- Project management competence to drive process improvements.
- Knowledge of HR systems and documentation best practices.
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Published 1 day ago
Expires 1 month from now
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Netflix
Los Gatos
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