Customer Support Specialist

About the role

Second Nature is looking for an experienced Customer Support Specialist to join its remote team. You will be the first point of contact for property managers and residents, delivering a seamless experience that turns friction into a triple‑win for all parties.

Key responsibilities

• Respond to inbound emails and calls, resolve issues promptly using Salesforce Service Cloud.
• Maintain accurate customer contact data and ensure clean records across Salesforce and partner platforms.
• Provide first‑time resolution with professionalism, meeting CSAT and QA targets.
• Act as the initial technical support contact for Resident Benefit Package (RBP) products.
• Identify upsell opportunities and keep product information up‑to‑date.

Required profile

• 2+ years of customer service experience, preferably in a phone‑based environment.
• Proven ability to meet tight deadlines and achieve high satisfaction scores.
• Strong communication skills with internal and external stakeholders.
• Comfortable working independently and as part of a remote team.

Required skills

• Salesforce Service Cloud (or similar ticketing system).
• Google Workspace (G‑Suite) proficiency.

What we offer

• Health, dental, vision, and life insurance plus 401(k) plan.
• Fully remote work from anywhere in the US with a flexible schedule.
• Open PTO, sick days, and a supportive culture focused on growth.
• Training and career development in a fast‑growing startup.