Customer Service Representative – Remote
My Hero VA
Job description
About the role
Our client seeks a Customer Service Representative to provide responsive phone support for a U.S.-based appliance repair service. The role is fully remote and requires immediate response to incoming calls during working hours.
Key responsibilities
- Answer incoming customer calls promptly and professionally.
- Assist customers with scheduling and general service requests, including appliance repair inquiries.
- Manage and update customer information, interactions, and service requests in CRM systems.
- Complete daily customer service and administrative tasks.
Required profile
- Previous customer service experience.
- Fluent C1/C2 English (verbal and written).
- Experience using CRMs, dispatching or service scheduling systems.
- Proactive mindset and strong sense of responsibility.
- Ability to work independently in a remote environment.
- Stable internet connection and a quiet professional workspace.
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Published 2 hours ago
Expires 1 month from now
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