Customer Service Representative

About the role

The NYC Department of Consumer and Worker Protection is seeking a Customer Service Representative to support its Licensing Division. The role involves processing licensing applications, providing high‑volume assistance to applicants, and ensuring accurate record‑keeping.

Key responsibilities

• Review and process all DOHMH licensing applications and related information.
• Perform clerical tasks such as data entry, record research, verification, and maintenance under supervision.
• Check records for accuracy and compliance with established policies.
• Handle routine mathematical calculations and process payments.
• Deliver high‑volume customer service to licensing applicants in person and by phone.
• Assist applicants with outreach to other city agencies and facilitate inter‑agency communication.
• Respond to telephone calls, emails, and written correspondence, providing applicant information.
• Attend seminars, meetings, and training sessions as required.
• Perform additional licensing tasks and follow all division and agency policies.

Required profile

• High school diploma or equivalent.
• At least one year of satisfactory clerical experience.
• Keyboard proficiency with a minimum typing speed of 100 keystrokes (≈20 words) per minute.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.

What we offer

• Potential remote work up to two days per week under the Remote Work Pilot Program.