Customer Relations Specialist (Remote, W2)

About the role

The Customer Relations Specialist is responsible for accurately entering received order requests into multiple internal systems. This remote, non‑customer‑facing position supports federal accounts and requires a GSA background check.

Key responsibilities

• Independently process case orders and request additional information when needed.
• Verify source documents for accuracy and correct any errors.
• Combine and rearrange data from source documents to prepare for entry.
• Enter order data into computer systems and related forms.
• Review completed work for accuracy and compliance with data‑integrity policies.

Required profile

• Minimum 2 years of computer and technical experience.
• Attention to detail, ability to multitask and solve problems.
• Willingness to undergo a GSA background check for federal accounts.

Required skills

• Proficiency with Microsoft Office suite.
• Knowledge of telecom services such as managed services, data, voice, Ethernet, DWDM, SRE, DIA, and SD‑WAN.