Concierge – Massachusetts Court Apartments

About the role

We are seeking a friendly and organized Concierge to join our team at the Massachusetts Court Apartments in Washington, DC. The Concierge serves as the first point of contact for residents and visitors, providing exceptional service and supporting daily operations of the community.

Key responsibilities

• Greet prospects and residents in the office or leasing area, ensuring a welcoming environment.
• Answer incoming phone calls, route them to the appropriate team members, and follow up on service request callbacks.
• Maintain the guest suite schedule, ensuring proper payment, cleanliness, and readiness for arrivals.
• Coordinate loading dock and elevator usage for resident move‑ins and move‑outs.
• Prepare clubhouse amenities each morning so they are ready for resident tours.
• Manage all package deliveries, logging and distributing items to residents promptly.
• Assist with various resident services and programs, acting as a resource for local market information.

Required profile

• Strong interpersonal and communication abilities.
• Excellent organizational skills with the capacity to multitask in a fast‑paced environment.
• Professional demeanor and a customer‑service mindset.
• Ability to work collaboratively with property management and maintenance teams.

Required skills