Collections Specialist – Contract (Onsite)

About the role

We are looking for a Collections Specialist to join our finance team on a contract basis in Victor, NY. The role focuses on contacting customers about past‑due invoices, resolving basic billing disputes, and maintaining accurate account records while providing excellent service to internal and external stakeholders.

Key responsibilities

• Contact customers regarding overdue invoices and document collection efforts.
• Assist in resolving basic billing disputes and escalate complex issues to the supervisor.
• Monitor assigned accounts, review aging reports and follow up on overdue balances.
• Respond promptly to inquiries, maintaining positive customer relationships.
• Identify and suggest process improvements to streamline collections workflows.
• Support audit activities and perform additional tasks as assigned by the Collections Supervisor.

Required profile

• Associate’s degree in Accounting, Business or equivalent experience (preferred).
• 0‑2 years of accounts‑receivable or collections experience.
• Strong attention to detail, organizational and time‑management abilities.
• Ability to work in a fast‑paced Global Business Services environment.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience using ERP systems such as Oracle or Microsoft Dynamics.

What we offer

• Starting base pay between $22.90 and $27.89 per hour.
• Full‑time onsite work (5 days per week) with no relocation assistance.