Central Overpayment Unit Manager

About the role

The Office of Fiscal Services, Bureau of Collections, Central Overpayment Unit, is hiring a well-organized, energetic and detail-oriented manager to serve as Central Overpayment Unit Manager. The position analyzes and evaluates unit activities for establishing overpayment claims, recommends improved methods and techniques for processing claims, and determines claim amounts in offices throughout the State. It is a full-time, salaried position in Springfield, IL.

Key responsibilities

• Serve as Central Overpayment Unit Manager and direct the operations of the Account Support and Central C Code Unit
• Serve as full-line supervisor
• Develop, plan, organize and implement projects to increase the quality and quantity of overpayment claims established by field consultants and to resolve problems with automatically established claims
• Review Federal regulations and State statutes
• Maintain cooperative working relationships among Units, Local Offices, the Attorney General's office and the State's Attorney offices
• Perform other duties as required or assigned within the scope of the duties listed above

Required profile

• Knowledge, skill and mental development equivalent to four years of college coursework in business or public administration
• Three years of progressively responsible administrative experience in grant and Supplemental Nutrition Assistance Program (SNAP) overpayment claims for a public or private organization
• Must be currently authorized to work in the United States on a full-time basis; the State does not provide visa sponsorship

Preferred qualifications

• Four years of professional experience applying the rules and regulations for processing overpayments and collection activities
• Experience with federal and state statutes governing SNAP, TANF and AABD programs
• Experience communicating with other offices about overpayments, hearing decisions and quality control reviews
• Experience interpreting departmental policies affecting debt collection
• Supervisory experience including assigning work, guiding subordinates, recommending counseling or discipline, training staff, approving time off and preparing performance evaluations

What we offer

• Anticipated salary of $9,729-$11,729 per month ($116,748-$140,748 per year)
• Pension program and competitive group insurance (health, life, dental and vision)
• 12 paid sick days, 13 paid holidays, 10-25 paid vacation days and 3 personal business days
• Flexible work schedules when available, 12 weeks of paid parental leave and deferred compensation program
• Pre-tax programs, GI Bill benefits for qualifying veterans and a 5% salary differential for bilingual positions

Applicants are asked to submit a detailed resume or CV. Applications close on November 23, 2026.