Associate Program Manager, Technical Outreach

About the role

Motive is looking for an Associate Program Manager, Technical Outreach to coordinate programs that improve technical knowledge sharing and collaboration across Technical Support Engineering and adjacent teams. The role organizes technical sessions, turns complex topics into clear resources and converts customer feedback into guidance for development teams. It reports to the Manager, Technical Support Engineering.

Key responsibilities

• Coordinate technical outreach programs from planning through execution.
• Advocate for customers by turning recurring support themes into clear guidance for Product and Engineering teams.
• Provide development teams with actionable technical and customer context to inform product improvements.
• Plan and facilitate technical sessions, product briefings, office hours and knowledge-sharing forums.
• Partner with Technical Support Engineering, Product, Engineering and Enablement to identify knowledge gaps and prioritize outreach.
• Create and maintain clear technical content for support teams and stakeholders.
• Track program outcomes and use feedback to identify improvement opportunities.

Required profile

• 2+ years of experience in program coordination, technical enablement, technical support, operations or a related field.
• Experience managing cross-functional projects from planning through execution.
• Understanding of SaaS products, technical troubleshooting or support workflows.
• Ability to translate complex technical concepts and customer needs into clear guidance for development teams.
• Experience using data and feedback to prioritize improvements and measure program effectiveness.
• Strong written and verbal communication, organization and stakeholder management skills.