CRM Integration Engineer

About the role

A CRM Integration Engineer is needed to connect SaaS business tools to a CRM for a US-based client's 25-30 person sales floor. The project starts with migrating a cloud phone system and integrating it with Zoho CRM. The role covers configuration, building integrations from a specification and rolling them out carefully on live call handling.

Key responsibilities

• Configure and roll out a cloud telephony platform (JustCall) to an agreed specification.
• Integrate it with Zoho CRM through APIs and webhooks, covering click-to-call, call logging and lead routing.
• Work with the client's external telephony consultant on call-flow design and rollout plans.
• Plan rollouts with testing and fallback steps, since live call handling cannot go down.
• Document every integration and own it after launch.
• Work directly with client stakeholders as part of a small core team.

Required profile

• 3+ years as a business systems, integration or solutions engineer.
• Experience connecting at least two SaaS tools to a CRM through APIs or webhooks.
• Ability to work from a written spec and ask questions before building, not after.
• Strong communication skills and comfort working directly with client stakeholders.

Required skills

• REST APIs and light scripting in Python or JavaScript.
• Good to have: Zoho CRM (HubSpot or Salesforce also counts), cloud telephony platforms such as JustCall, Aircall, RingCentral, Dialpad or Twilio, and Zapier, Make or n8n.

What we offer

• Gym, travel and food allowance.
• Annual certification.
• Paid time off and holidays.
• Bi-annual performance reviews and bonuses.