Account Manager - Laboratory Services

About the role

Huzzle connects talent with leading companies across the UK, US, Canada, Europe and Australia. Its client is an FDA-registered, ISO 17025-accredited independent contract microbiology laboratory serving pharmaceutical, medical device, cosmetic and food companies. As Account Manager, you act as the strategic bridge between clients and laboratory operations in a technical, scientific and highly regulated B2B environment, driving client satisfaction, retention and growth.

Key responsibilities

• Act as primary point of contact for a portfolio of clients, managing expectations and laboratory timelines.
• Own account commercial health, including renewals, retention and Net Revenue Retention (NRR).
• Identify cross-selling and account expansion opportunities based on client needs and technical requirements.
• Coordinate multiple active projects and communicate seamlessly with the internal technical team.
• Handle escalations professionally while protecting the long-term partnership.
• Maintain client records, project status and revenue forecasts in HubSpot.
• Monitor reorder rates, logo churn and client satisfaction scores.

Required profile

• 3+ years in Account Management, Client Success or Client Relationship Management.
• Track record in a technical, scientific or highly regulated B2B services environment (Clinical, Engineering or Complex Manufacturing).
• Demonstrated experience managing renewals or driving account growth.
• Exceptional written and verbal English, strong organisation and ability to handle multiple projects.
• Willingness to work US Central Time hours with at least 7 hours of overlap between 8:00 AM and 5:00 PM CT.

Required skills

• High proficiency in HubSpot for pipelines and client data.
• Nice to have: direct life sciences, CRO/CDMO or laboratory services experience, LIMS or sample-tracking software, enterprise/multi-site account management.

What we offer

• Fully remote work with international teams.
• Peer community of sales professionals and ongoing support from Huzzle before and after placement.
• Tailored compensation matched to client and candidate preferences.