Senior Customer Success Manager, Enterprise & Strategic Accounts

About the role

As a Senior Customer Success Manager at MarqVision, you will own the full lifecycle of our most strategic enterprise customers, guiding them from onboarding through renewal. You will act as the trusted partner and single point of accountability, ensuring customers derive maximum value from our AI‑powered brand protection platform, legal services, and partnership ecosystem.

Key responsibilities

• Serve as the primary contact for enterprise and strategic accounts across onboarding, training, business reviews, feature implementation, and renewals.
• Build and maintain relationships at all organizational levels, including executive sponsors, to understand priorities and foster advocacy.
• Proactively monitor account health, identify risks, and execute mitigation plans, escalating when necessary.
• Drive adoption of the full MarqVision offering—platform, legal services, and partnerships—to ensure comprehensive usage.
• Define timelines, milestones, and success criteria for customer initiatives and see them through to completion.
• Collaborate with Sales, Operations, Product, Engineering, MarqLaw, and Partnerships teams to architect solutions and grow accounts.
• Act as liaison to MarqLaw legal services, managing escalations, handoffs, and clear communication of enforcement strategies.

Required profile

• Self‑motivated, proactive, and comfortable managing multiple senior stakeholders in large, complex organizations.
• Proven experience building strong relationships and driving customer success for enterprise accounts.
• Excellent communication and negotiation skills, with the ability to influence at the executive level.
• Strong analytical mindset to monitor account health and devise mitigation strategies.
• Ability to work cross‑functionally with product, engineering, legal, and partnership teams.

Required skills